Thinking about a

Hybrid Water Heater

Get a high-efficiency system combining advanced technology with a traditional storage tank.

If you enjoy the convenience of always having hot water but want a more energy-efficient way to heat it, a hybrid water heater (sometimes called a Heat Pump water heater) could be the perfect fit for your home. Get stress-free help from our experienced no-pressure technicians who will:

A new water heater doesn’t just give you peace of mind—it can also improve the efficiency (and lower the cost) of how you heat water every day. We’d love to ensure you and your family are taken care of!

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Hybrid Water Heaters

What you need to know

Not sure if a hybrid water heater is right for you? Here’s a quick guide to what every homeowner should know before choosing a hybrid or heat-pump water heater.

How Does it Work?

A hybrid water heater has a storage tank similar to a traditional water heater, however, it uses ambient air and processes it through a heat pump to heat the water when conditions to do so are optimal. This method is significantly more energy efficient but requires electricity (cannot use natural gas), and installation in a location with ample air circulation like a garage or utility room is recommended.

Pros & Cons

Significantly lower energy use than standard electric models
Long-term cost savings on utility bills
Environmentally friendly choice
Can switch to standard electric mode when conditions present
Higher upfront and installation costs vs tanked units.
Most require a little more space around the unit, and are taller than standard tanked units.

Lifespan & Care

With regular care, most hybrid water heaters last 10-15 years. Maintenance is similar to a tanked system. You’ll want to clean or replace the air filter as needed, perform an annual flush, and have a technician check the unit and anode rod every 1-2 years.

What’s the Right Size?

Since hybrid water heaters have a storage tank, your family’s usage will determine what size you need. Typically, a standard 50-gallon tank works well for a household of up to 4 people. Our techs can help you choose the best fit so you’re never left in the cold.

Can I convert from a standard water heater to a hybrid water heater?

Typically, yes you can! Just keep in mind that hybrid water heaters run on electricity only and will require more surrounding space to ensure good air flow.

A garage is a great location for a hybrid water heater but other locations can also be considered.

Our qualified technicians can help you determine if a hybrid water heater is a good fit for your home. Book a call today.

Your Authorized Provider for Top Water Heater Solutions

What Can You Expect?

Free estimates
Appointments on YOUR schedule
No pushy upsells you don’t need
Prompt response, with clear communication
100% experienced and fully licensed
One-Year labor warranty on all water heaters we install
Extended labor warranties available
24/7 emergency services

PLUS, ask about how we can SAVE you $200 on a new tanked unit or $400 on new tankless water heaters. Some models are eligible for utility company rebates and incentives. NCWaterHeaters is also a certified Duke Energy HEIP contractor.

Trust we've built, one neighbor at a time

Here’s what your home and business neighbors have said about our team and services. We’re committed to creating smiles and satisfaction every time, starting with you.

NC Water Heaters

4.9

Based on 645 reviews

review us on

Sebastian Werner

01:30 28 Feb 26

We had a great experience with NC water heaters and would highly recommend them! Mike and Steve were both incredibly friendly, professional, and flexible with our schedules. They are dedicated to doing high quality work and will sure everything is working to your satisfaction.

Larry Paulhus

17:16 25 Feb 26

We had an excellent experience using Home Depot and NCWaterHeaters to replace our water heater. Their response was quick and professional, the technician Steve showed up right on time and completed the work in about 90 minutes. He was knowledgeable and courteous. I highly recommend both Home Depot and NCWaterHeaters to replace your water heater or any plumbing needs.

Matt Babaian

17:02 24 Feb 26

Outstanding Service from Start to Finish!

Thanks again for the fantastic water heater installation. The entire team at NC Water Heaters was absolutely wonderful from start to finish. They were professional, punctual, and made the whole process smooth and stress‑free.

A special thank‑you to Steven, who was knowledgeable, friendly, and took the time to explain everything clearly. The installation was done efficiently, the work area was left spotless, and the quality of work was top‑notch.

It’s rare to find a team that combines great customer service with excellent craftsmanship, but NC Water Heaters truly delivers. I highly recommend them to anyone looking for reliable, high‑quality water heater service.

George Moore

01:00 24 Feb 26

Came the next day when scheduled and did an exceptional job. Technician was professional, very knowledgeable and extremely tidy as he worked. I asked about other things that I was interested in doing in the future and he provided a good estimate to respond to when I am ready . I highly recommend them for your plumbing repair!!!

David Eaker

16:19 23 Feb 26

I would recommend this company and their experts to anyone in need of water heater, plumbing, gas, or electrical work. We just had a tankless recirculating water heater installed and the experience was absolutely top notch. Steven, Ryan and Jim were extremely knowledgeable, efficient, diligent and personable as well. They were on time throughout the process, provided pre notification of their visits, with backgrounds on each individual involved. Steven answered all questions quickly and thoroughly. The office staff was equally responsive and supportive as well. This group will be my “go to” experts for any/all such issues in the future. They represent rare breed of experts who truly stand behind their work.

Magnus Mortensen

13:25 22 Feb 26

NC Water Heater was able to provide same day installation when our water heater failed. The install was a 30 gallon lowboy under an air handler, so there was not much room for error or plumbing flexibility. Ryan and Nate did a wonderful job at a very competitive price. They ensured all lines were neatly routed and also solved a tricky TPV drain routing issue. From initial contact to quote to installation, everything was completed within a single day. Excellent service and great responsiveness.

Cody Russell

13:58 17 Feb 26

I had Jim, Lee, and Mike out to work on some repairs for a house that my wife & I just bought and they did a fantastic job! They were super professional, on time, got the job done quickly and correctly, and even cleaned up afterward. Greatly appreciate these guys and would highly recommend them!

Betsy Simmons

12:56 13 Feb 26

We've been wasting so much water while waiting for the water to our kitchen sink to get hot. @NCWaterHeaters.com came to the rescue with a fabulous solution and at a very reasonable price. They showed up when they said they would! Ryan was professional, genuinely kind, trustworthy and highly knowledgable. Top notch service! Highly recommend.

Will B

13:26 11 Feb 26

Same day service for new hot water heater in 100 year old house. Nate and Mike were on time, very friendly, and professional. Installation was thorough and did not take too long. Great explanation of what they did with the upgrade. Very pleased with the service from the easy online request to completion.

Dan Salemson

22:18 02 Feb 26

We had an excellent experience with NC Water Heater. Provided an estimate quickly that was significantly lower than another company we consulted. They installed the new water heater the morning after we accepted the estimate. The techs were very professional and got the job done in a few hours. All in all, would recommend!

Erin Wynia

02:13 28 Jan 26

We had an excellent experience with our home renovations! The project was delivered on time and on budget, with clear communication from start to finish. So many people we never got to meet contributed, but special thanks to Trevor, Cyndi, Dan, and Jim for their top customer service!

John-Mark Bolton

21:19 27 Jan 26

Steven over at NCwaterheaters was top notch and very informative. I got a new water heater from them And the install was seamless and incredibly easy. I actually bought the Essency water heater from them as they’re one of the few companies that actually sells them. I’m now about to control my water heater (temp, vacay mode, usage, etc.) from my phone! Thanks for everything guys!

Chelsea Sousa

02:27 23 Jan 26

NC Water Heaters just installed a closet for me, and they did a fantastic job. They scheduled my estimate promptly when I initially called in, and showed up on time on estimate day. Professional and efficient while here, they communicated well, then quickly provided a reasonable quote. A few days later, th work is done and my closet looks great - better than expected. They finished in the time frame they originally quoted. 10 out of 10 I would recommend!!

Aasheesh Upadhyaya

13:32 19 Jan 26

We used their services for toilet repair on one of our commercial properties. We've utilized their services on several occasions and have always found their team to be professional and on-time while delivering a superior overall experience from quote to installation/repair. Their pricing is also competitive. Highly recommend for any plumbing or water heater needs!

Kristin Bloomquist

23:52 05 Jan 26

From the moment I reached out, Dave was so clear, kind, and informative of my options with a new water heater, explaining exactly why the options were best. Nate, the technician, was equally friendly, efficient and knowledgeable. Their price was very good as well. I wouldn’t hesitant to use them again….great experience!

Stephanie Fischer

13:19 05 Jan 26

We came home to water streaming out our garage door on a Sunday afternoon. After identifying it was our water heater, I called this company and received a call back in 10 minutes. After a quick discussion over the phone and me sending photos, the owner provided me an estimate to come replace the water heater that day. True to their word, they arrived less than 2 hours later and went to work. The two employees were friendly and knowledgeable and cleaned up after themselves. Cannot recommend this company enough.

Keith Gregory

14:54 03 Jan 26

Excellent Service! Called on a Friday morning after our water heater went down. The person I spoke with was very personable and gathered all pertinent information needed to provide a quote and get things moving. They sent a straightforward proposal in less than 10 minutes- simple to read, understand and accept- which I did. They immediately responded and communicated next steps, guiding me along the way. An hour and a half later, they arrived and with a new water heater and installed it with utmost professionalism. They communicated with me consistently throughout the process, but not overbearing or intrusive. The service techs were excellent- adapting to a couple challenges my home presented with a smile, care and knowledgeable expertise. I have already scheduled them to do more work for me next week after I mentioned a different need to their service tech, who was very helpful. These folks are pros and make it easy for their customers.

Stephen Barbour

16:18 02 Jan 26

Back in November, we were experiencing a problem with our hot water heater. I had done some diagnosing and looked at a few things, but came to a standstill. My in-laws had recently used NC Waterheaters to do some work on their house and said how awesome the entire process was. I figured I'd give them a try. I emailed in to get an appointment set up. Jason came by the house and went right to work. We found that the gas regulator was faulty. He gave me a quote to replace that, to add piping to get more length, and also to replace the unit. We just replaced the regulator and everything has been good since! I just really appreciate how knowledgeable everyone is and how nobody tried to push me in one direction or another. He even noted the account saying we replaced the regulator and to not quote/replace that if we replace the water heater down the road.

Overall, NC Waterheaters is a great company and they will be the first I call next time I have another problem!

Martha Gettys

22:34 22 Dec 25

Had a great experience with these folks in replacing my hot water heater. Ryan came to do the initial quote, listened to my concerns, and he and Dave helped me make a decision that was the best balance (for me) of technology and practical solution. Very helpful - they spent a good bit of time to help me make the best decision on what hot water heater to purchase.Then on installation day, Ryan, with Tate assisting, arrived right on time, got everything installed and working quickly, and then left the area immaculate. Great assist in every way - I will reach out to these folks again for any plumbing assistance.

Lisa Ferguson

15:53 11 Dec 25

The team from NC Water Heaters (Jonathan, Nate, and Steven) did a great job installing our new tankless water heater and updating our gas connection to meet current standards. They were thorough, tidy, and communicated well about their work. They were also sweet to my scruffy puppy:)

GB Crush

21:57 06 Dec 25

The absolute best experience I've had with anything house related. From the first call I felt taken care of, and that's definitely what you get for going with your local mom and pop experts.

A single water heater replacement very happily turned into addressing all the major fixes that had been building up with our house! And it wasn't a hard sell by them either, just the friendly, welcoming initial phone call that led to discovering the depth of this company. They care. They cared to send an initial estimate out for free, and a again for a second when we added electrical, and then again when one of the proprietors decided to come out himself just to get the scope of everything and see how we could bundle the work. And every step of the way, the dispatch team was taking every phone call, responding to every email, and making sure all my questions had satisfying answers. In the end we happily sent them homemade baked goods with our check because they just felt like that kind of company. They were neighbours invested in our happiness, it felt like the natural way to say thank you!

As for what this multi trade company actually delivered for us...first they got a new water heater up into the attic when a nationwide company wasn't sure it would fit.

And then they replaced laundry room flooring, missing hallway carpet pads, redid suspect electrical and lighting fixtures, and repaired our water stained and drooping ceiling!

They did it for less than the Big Big Boys asked for it, and they did a better job too. What they didn't handle in house they coordinated themselves so that I only had to talk to one fantastic dispatch office to get everything taken care of.

...and since they do remodeling too, we'll definitely be looking their way first when it's time to upgrade the kitchen or bath!

Barbara Massman

20:05 03 Dec 25

Spoke wuth Dave, Great Personality, he was able to schedule Jordan Hicks and Brandon Johnson to service Us same day to Replace my 21 year old water heater. BOTH Jordan and Brandon were Happy Easy Going and very Polite the entire time. Both worked Professionally, Efficiently, ( it was cold outside, they're in the garage ), Worked with Great safety in mind and Very Detailed Oriented. Any trash went directly into their coat pockets, not on the floor, Extremely Clean Work Area, no matter what they were working with, ( Gas Water Heater, gas lines, fittings not laying around ), Both men were Very Knowledgeable. The work and insulation of my New Water Heater Looks Fantastic. Much better Work, then what the Original builders Skill set was. Jordan is a Carpenter by Nature but an Apprentice to the Plumbing World. He's going to Journey Far in His Fields. Brandon was the Plumber, He answered Every question I could think of while watching them work. He suggested youtube for a better inside look of the heater itself so i could see the calcium buildup over the years and why yearly flushouts save you money. Thank You Both, Jordan and Brandon for your Professionalism while Replacing our Gas Water Heater. I Highly recommend you request the Professional Employees from NCWaterHeaters.com to complete any of your Electrical, Plumbing, Remodeling, Backflow Issues no matter if your Commercial or Residential. Call them Today ! You will Not be Disappointed !

Peter Bowers

20:39 20 Nov 25

I ordered a heatpump water heater installed with a recirculator to improve hot water delivery to the far end of my home. The 3-man team arrived on time and with a well-defined plan of attack to get everything completed within hours. Truly enthusiastic about their products and services. Their tips and suggestions were very useful.

Haider Aljaberi

01:12 08 Nov 25

Great company to work with. All the staff from scheduling to completing the job were very helpful, kind and professional. Every one of them is customer service oriented.
Steven who installed the water heater, was very kind and helpful, he took the time to explain all the details for me.

Al Cohen

11:49 06 Nov 25

Jonathan Blackmon is a very skilled plumber! When I showed him the 6 different issues we were having, the feedback he gave made us feel like he fully understood what he wanted, and we knew he was capable of doing it correctly. We were very undecided about replacing an aging garbage disposal or converting it to a standard drain. The knowledge and level of detail he had regarding both options allowed us to clearly see that removing the disposal was the right choice for us.

We have been using NCWaterHeaters for many years, and they are very price competitive and professional to deal with, but this was our first larger project using them. We cannot recommend them highly enough, and especially Jonathan!

D Jin

00:28 11 Oct 25

Jason was professional, very communicative, and knew exactly what to do. I had multiple estimates done from different companies because the first person to inspect the water heater provided wrong information, stated that they would be leaving holes in my wall (for me to resolve), and an electrician would be needed. Then Jason from NCWaterHeaters did an inspection, provided me with the next steps, an estimate, and was able to schedule an appointment within two days! He installed the water heater within 2 hours, showed me how to make changes, and I finally had hot water again.

erin melo

15:19 27 Sep 25

NC Water Heaters were fantastic to work with. They were prompt to respond when I reached out to schedule with them and they had next-day appointments available. They arrived on time and I was extremely satisfied with the price and water heater install they did for me. I would highly recommend them!

Tony Padua

19:32 19 Sep 25

Ryan B did a great job in our house! He installed 3 new toilets, new cartridges for 2 sinks and much more. He was very courteous and professional and made the repairs in pretty good time. Will definitely keep this company in mind for any future work.

Shane Lane

14:02 17 Sep 25

It’s difficult to find a contractor, electrician, carpenter, etc., that you can trust and one that will do the job professionally at a reasonable price . Look no further, these guys are legit!

Hired to install a ceiling fan along with running wire and installing a box that could handle the weight. Initially, I was considering running conduit versus going through the extra work of removing ceiling boards and finish trim. (Covered porch area). Leigh, the electrician, recommended pulling one panel down and running the wiring inside. Of course, this was the right way to go, much better aesthetically; a professional finish. Along with Jim and Jeremy, the NC WatetHeaters crew had it installed in no time. Better yet, they are a “start to finish” company; electrical, drywall and painting, in my case. Finished product looked like it came with the house.

Highly recommended!

Mr. Lane

Curtis Aldendifer

14:50 12 Sep 25

Steven of NC Water Heaters performed a replacement of our aging water heater. With his assistant, he completed the removal and installation efficiently and quickly, taking care to remove the old water heater and scrap and ensure that the work area was completely cleaned up. He then walked us through the work performed, including the installation of the pressure relief tank and pressure relief valve, explained the settings of the new water heater and answered all our questions. Throughout, Steven was professional, friendly, and knowledgeable. Would strongly recommend Steven and NC Water Heaters for any and all of your plumbing needs.

Chad Williams

20:22 11 Sep 25

Amazing! Gas hot water heater died. From call to install was 4 hours! Greg had great workmanship and was very knowledgeable. Jenny was awesome and prompt at setting up the visit. All-around a great team. Would highly recommend them and I will use them again for sure.

Cam McLean

00:59 28 Aug 25

I had a recommendation to have Jim change out my electrical panel, and I am glad I took that advice. He was very prompt and professional in answering my questions during the evaluation and prior to the change out day. On the day of the work, Jim let me know when he was going to arrive and what to expect. Lee joined Jim for the change out to make sure the job was completed in one day, so we would have power back on later that afternoon. They both worked diligently and did an outstanding job. I would ask questions to better understand the panel and they were happy to explain anything I inquired about. Don't hesistate to call Jim if you have any electrical needs.

Melissa Rowland

13:46 26 Aug 25

Greg Degenhardt provided my annual plumbing service and also took care of an important repair while he was here. He was so nice, very professional, and explained everything clearly. The work was done quickly, and he made the whole process easy. I really appreciate his exceptional service and would gladly recommend him!!

Madison Boone

03:17 26 Aug 25

Jim and Lee performed extensive electrical repairs to our home and they were fantastic! Very professional and easy to work with and they got power restored to our home far quicker than I was expecting. They worked fast and efficiently. 5 stars!

Mason McLean

23:40 25 Aug 25

We had Jim and Lee out to replace our outdated and severely corroded 1950s electrical service with a brand new 400 amp service. They completed the work quickly and perfectly accommodated our requests for how we desired the new electrical install to come about. We could not be happier with the result.

It was very clear during the initial estimate we received from Jim that he is a highly experienced and skilled electrician, and him and Lee both proved it even more by swiftly and flawlessly completing a job that would have proved very difficult for an unqualified electrician.

Both are honest guys who take pride in their work and who treated us and our home with utmost respect. They handled all the permitting and inspections and even disposed of all the old electrical boxes/equipment so we didn’t have to deal with any of that. Perfect example of good service done right that made the entire process so easy for us!

10/10 top notch service and HIGHLY recommend for any residential electrical needs.

Erin Winston

20:56 22 Aug 25

NC Water Heaters was fantastic! From the first call to installation, everyone was kind, professional, and efficient. They fit us in right away, gave a fair quote, showed up early, and had our new water heater running in no time. Highly recommend!

Alan Goldstein

19:30 15 Aug 25

Needed a garbage disposal replaced. Greg was on time, very professional and knowledgeable. Will definitely call if future plumbing needs are necessary.

chasintrout

17:47 04 Aug 25

Ryan and Greg removed and replaced the water heater and expansion tank. They explained everything that was to be completed, a ball valve had to be replaced as well. They went right to work and kept me informed of the progress and when completed. Great work!!! We are very happy with everything.

Rosalyn Gilliam

19:36 01 Aug 25

They are the quickest to respond plumbing company I've ever used. Over the past 9 years we have had them to detect and repair leaks, install kitchen and bathroom faucets and new toilets all at our rental home and at our own home in 2016 they rescued us from what could've been catastrophic damage. A major water line was ruptured by a handy man digging up a tree trunk. At 8pm no extra charge for the emergency and got the sand that flowed into all our pipes out and got us water that night in the dark using flashlights outside! They had a bobcat out there the next morning pulling the rest of the enormous tree trunk out. All for a very reasonable price. Last year they replaced our hot water heater and recently repaired a toilet. As we've gotten older we appreciate the way they just take over. It's a seamless process from start to finish. And they give a military discount. Thanks Dave!
*See removed tree trunk on right of last photo. They did it all!

Doris H

13:49 30 Jul 25

Greg D. did an excellent job of flushing our hot water heater. He did a thorough check of the plumbing system. Greg was very knowledgeable and answered all our questions. We highly recommend him and would definitely use him again.

DXENO XTREME

17:57 29 Jul 25

We had a wonderful experience with Greg who installed our water heater. Despite working in the garage in sweltering 100°f heat. He stayed focused & professional. He paid close attention to detail. HE also resolved the issue with low water flow from our faucet. Truly impressive. He is a VALUABLE ASSET to your company! Thanks, Ken Lee

Helen

20:13 25 Jul 25

I just had an tankless hot heater placed. I highly recommend NCWaterHeaters to anyone. They are very efficient from the first contact, product recommendations, quotes and the installation. I especially want to thank Steven C, our plumbing technician, for his hard work under the hot sun and still provide good customer service.

Randolph Straughan

14:59 22 Jul 25

NCWaterheaters.com did an excellent job installing my new gas hot water heater. Ryan and Brandon were both friendly and knowledgeable. Furthermore, the whole project was completed less than 24 hrs from when I contacted them. The Icing on the cake was the final invoice coming in $15 UNDER ESTIMATE. Bottom line…. Everything went great and they’ve earned my seal of approval 🙂. ….Randy S. , Raleigh NC

Barbara Garonzik

02:00 10 Jul 25

The installer, Greg, was so professional. I had done a lot of research and we had a great conversation. I felt that he listened and didn’t try to oversell me anything. He gave me multiple quotes and helped me make the best choice for my house. He was on time and had me watch him check each faucet to see how quickly the hot water came on. I would definitely the company again.

N B

15:24 24 Jun 25

Wonderful wonderful wonderful! If you want to know that you’re getting your moneys worth, use this company. On top of being incredibly proficient and knowledgeable, the gentlemen that worked in my house were kind and understanding towards my very anxious dog. The individuals working here are kind, informative, considerate and generally a pleasure to be around. I felt I understood everything they were doing as best I could from their explanations.

Jeffrey Morrison

15:07 19 Jun 25

Excellent service, from initial call to project completion. Our water heater went out at 600 am. By 430 pm we had a new unit installed. Greg D. and Steven C. were professional and very efficient.

Maritza

18:15 10 Jun 25

What can I say. Greg was amazing. He did an outstanding job fixing my gas line in the attic. Imagine arriving at home with an intoxicating smell of gas! NC Waterheaters, especially Greg did an outstanding job. Cannot say enough, if I could, I would give him six stars!

Hector M

20:35 02 May 25

A few days ago Michael Oropeza, an electrician from NC Home Electric, came by to install a level 2 EV charger for my Ford Lightning. He did an outstanding job. He arrived within 5 minutes of his scheduled time, took the time to explain the installation process and answered all my questions on the specifics on how the charger would work with the pickup. He did a very professional installation, cleaned up the work area, ran a test of the charger and made sure it worked properly. He is a top notch electrician. All in all my experience with NC Home Electric was excellent. No hesitation in using them again.

Mindy Varkevisser

12:40 01 May 25

We were so impressed with Brandon from NC Water Heaters! He was early, he did an amazing job, was clean and tidy, and the final cost was less than the quote. That never happens! We are so impressed by the professionalism, skill, and fantastic communication and customer care. I highly recommend NCWaterHeaters!

Rabindranath “Robin” Ramkissoon

12:06 29 Apr 25

It’s not the first time I’ve used NC Water Heaters for plumbing work, but I wanted to again highly recommend them!

Steven was at my place to do some repairs and routine maintenance on the water heater they had installed and he was great! He not only took care of things earlier than originally planned, but took the time to answer my questions and provide good recommendations too. Thanks again Steve!

Update on 5/21/2025 - I am adding that I also started having problems with a frequently tripping breaker. Scheduling was quicker than I expected, and Michael stopped by this morning and took care of the electrical issue. Again, an A+ response and knowledgeable and friendly staff. Thanks Michael!

K A

14:16 21 Apr 25

The entire company seems really professional. I called because of a leaky disposal, and was able to get a quick appointment, on Good Friday, which was great. The plumbing technician, Steven, was extremely prompt, professional, communicative, and speedy. He explained my options clearly, and taught me how to better maintain the new disposal. He was even really great with my normally wild dog (who was so calm with Steven I was actually concerned for a minute, but apparently he’s just great with dogs LOL). On top of all that, he showed me how to increase my water pressure in that sink, which was SUCH a life improvement. I really appreciate everything and will definitely use them again next time I have an issue.

Pk Lim

13:51 08 Apr 25

Both plumbing technicians, Steven Cravey and Greg Degenhardt, have provided excellent service on April 7, 2025 in replacing a leaky 40-gallon electric water heater under warranty with a brand new one. Steven first came to diagnose, correctly, the underlying problem and provided a clear remedy with a detailed list of cost items (expansion tank, valves, fittings, pipe) not covered by the warranty. Both Steven and Greg arrived punctually on the appointed time to remove the faulty water heater and install the new replacement. Their work was top notch and very professional. They answered my questions knowledgeably and cleaned up the debris afterward.

Mark Logan

22:12 31 Mar 25

Asked for a quote on Saturday and they had me a quote the same day with availability to replace it on Monday afternoon. From the moment I reached out for help, it only took three days to get it replaced!! Awesome!

And the technician, Jason, well he was awesome. He explained why the old one died (although it was obvious in the picture) and really spent the time to explain what he was doing while installing the new unit.

Just an all around great experience. I would definitely recommend NCWaterHeaters to everyone.

Cynthia Cowling

18:11 27 Mar 25

Brandon was so knowledgeable and professional! He was able to thoroughly assess the needed repairs, and gave me and my clients great advice on how to move forward. Plus, he adjusted the tankless water heater thermostat, and gave a lesson in how to adjust it after a power outage moving forward. Highly recommend! Prompt to respond to a request for a quote, on time, and just delightful.

Matthew Pope

11:01 23 Mar 25

This company was fast to respond and helped quote the job via email with pictures. Greg came out and did an excellent job. He was very professional and honest. I will consider this group first with future projects.

JSB

14:32 17 Mar 25

This was our second water heater purchase from NC Water Heaters. Greg and Ben performed the installation and did an excellent job! They were on time, professional, efficient and cleaned up the area when the installation was completed. While working on the installation, they noted that we had an issue with some old PVC and offered several remedial options. We are very satisfied repeat customers and highly recommend NC Water Heaters!

Amanda Brunsman

19:22 13 Mar 25

So fast and polite! They were here early didn't mess around and now I have hot water, Brandon and Jason 👍

barbara OHara

20:59 07 Mar 25

Extremely pleasant office staff. Scheduling apt arrival time and then follow up on exact time of arrival was perfect. Stephen was extremely thorough in explaining various unit options and also why certain changes needed to be made because of problems with previous installation of tank less water heater. AND...$3,000 LESS than another quote which did not include corrections! Did you know sometimes person giving a quote is working on commission...probably reason for $3,000 difference.

Phil Maxwell

03:23 04 Mar 25

#1 plumber in the Raleigh Durham area. These guys are the pros! I have used NC Water Heater services twice now in the past year to help me get my projects completed fast. The team was quick to provide quotes and address all my plumbing and home water needs in a timely manner. They are a GREAT service and highly recommend.

Meng S

17:46 27 Feb 25

Great work by the two gentlemen, Brandon and Ryan from NC water heater. They took down the old one and installed the new one. Thank you for their hard work; now I have a new water heater, and I am happy with it!

Justin Funk

00:15 06 Feb 25

The best of the best! My aging water heater was on borrowed time. NCWaterHeaters gave me solid advice and great service. I couldn't be happier!

Steven Saunders

15:03 12 Jan 25

I’ve had a water heater and a whole home filtration system installed by NCWaterHeaters and have nothing but praise. They were extremely communicative, FAST, and did a bang up job. When I had an emergency over a weekend, they responded within an hour and had someone scheduled for first thing the next morning - incredible service!

Andrew Brunton

22:32 20 Dec 24

Jonathan and Ben were fantastic. They answered all of my surely stupid questions and did a great job on the install. They did a direct swap of water heaters for me and it looks clean and finished. The pricing was better than most. I was pleased with the work done. Would use them again in a heart beat.

Trent Cleary

19:58 18 Dec 24

Jason replaced my water heater. He was extremely professional and handled the replacement very quickly. I will use N.C. Water Heaters again for my plumbing needs.

Steven Staten

21:57 04 Dec 24

Excellent service from start to finish. Customer service was great. The technician that came out was super knowledgeable and very friendly. Was presented with a list of options for repair or replace. Ended up replacing my tankless hot water heater with same-day service. Highly recommend and would use again.

Woodrow “Woody” Scott

00:38 27 Nov 24

A great job done by Mr Blackmon.!! Very professional and explained everything very well.

frank bonanno

18:25 22 Nov 24

Jonathan was on time, worked fast and his craftsmanship was excellent. Not only that he talked me through the repairs and showed me the finished product when it was all said and done. I will definitely be using them again and would recommend them to anyone.

Camille

19:19 26 Oct 24

Phenomenal! Easy to work with, knowledgeable professionals, and fair pricing. What more could you want? Shout out to Kayla, Brandon, Trevor, Steven C., Lee, Jonathan, and Jason. Absolutely fantastic workers. I’d definitely recommend this crew for your water heater issues!

C. Conrad

13:44 25 Oct 24

We had our home tankless water heater cleaned/descaled. Very happy with NC Water Heaters. Have hired their services in the past and have been extremely happy. Would recommend Steven.

Justin Sosne

01:12 24 Oct 24

Excellent service! Friendly, knowledgable, and trustworthy.

Patrick Maginnis

18:50 07 Oct 24

Jonathan was right on time and made every detail was taken care of. He fixed everything that needed it and went extra mile. We will be using him again

Shawn Kearsey

23:16 03 Oct 24

Jason with NC WaterHeaters replaced the water main for my home in Raleigh. What I appreciated most was that he treated me, my home, my property, my landscaping - even my dogs! with care and respect every time he was here. He took time to answer all my questions, to explain the details of the procedure, to walk my extensive landscape so I could see what needed to be moved and where the trench for the new pipe would go. He was available via phone and email and was always prompt in responding to any inquiry. He took photos to document the need for the work and 'before and after' as well. Jason and Ryan came to dig the trench and redo some of the plumbing - and both were respectful, kind to the dogs - and willing to answer any questions. They completed the work in the time they told me to expect, so I was without water for only a few hours. They made sure I knew all the changes and provided an easier way for me to replace my water filter by adding another shut off valve.

When the inspection passed, Jason came back and filled in the trench - and even took time to spread out some mulch I had purchased. He left my property looking like he had cared for his own.

I could not have been more pleased with the work done by Jason and NC WaterHeaters. I highly recommend this company.

Sheila Hommell

22:37 01 Oct 24

Jonathan did a outstanding job. He installed a new sink in our garage. I would highly recommend him and the stellar job he did for me today.

NC Beach Bum

23:02 30 Sep 24

We've used NCWaterHeaters.com a few times now and have been very satisfied with their work. They are very responsive and we appreciate the quick scheduling. Ben and Jonathan were very knowledgeable and answered all of our questions. We wouldn't hesitate to recommend this company.

Cameron Duffer

20:12 30 Sep 24

The install guys were super knowledgeable and super fast. I would definitely recommend them for your water heater service needs.

Mark Engle

19:19 19 Sep 24

Great quick service. I sent off for a quote this morning, they got me one super fast, I approved it and they installed in less than 3 hours after I approved the quote. This was for a non emergency, I can only imagine how fast they are when it is an emergency. Jonathan did a great job after the install walking me through everything I needed to know for my new water heater.

Riley Corn

20:02 06 Sep 24

Amazing job. Fixed our emergency on the same day. Very polite and respectful. Couldn’t be more pleased. Thank you Ryan!!

ingrid Campbell

21:04 03 Sep 24

Billy Barrier

15:08 23 Aug 24

The technicians that installed my tankless system were super nice and very knowledgeable. Highly recommend.

savitaben patel

16:09 21 Aug 24

Steve and Luis did a great job.
Very expert advices were given too

James Mcconnell

23:47 15 Aug 24

Went above and beyond to get my waterheater working again. Fast professional and very intellegent. Kudos to the whole operation. Thank you so much.

Pete Burgess

15:55 13 Aug 24

These guys replaced my water heater 10 or 11 years ago. That one quit on me so I called them again. Turned up when they said they would, were polite and professional, answered all my questions, did good work. All you can ask for really.

Linda

18:56 09 Aug 24

Excellent customer service by. Dave and Brandon!! Called and within an hour or so had a working hot water heater!! I appreciated very much their expertise, timeliness and commitment to the very best customer service!!

Ali Chafin

20:31 05 Aug 24

We will use NC Water Heaters for all of our plumbing needs from here on out. They came out quick to give us an estimate and added us to the schedule right away. Jonathan and Ryan did a fantastic job getting our well issue fixed and water back up and running . NC Water Heaters, Jonathan and Ryan treated us like a priority and we are glad to be apart of the family. Contact them for all of your plumbing needs and more!

Sean R

22:06 02 Aug 24

I recently had a hybrid water heater installed by NC Water Heaters, and their team, consisting of Jason, Luis, Jimmy, and Brandon, who did an outstanding job. They removed my old system from the crawl space and installed the new hybrid system in the garage (pictured), leaving everything immaculate, well-organized, and taken care of.

Jason was especially helpful, staying behind for a good chunk of time to explain everything I needed to know about the new system and patiently answering all my questions. Their professionalism, attention to detail, and thoroughness was appreciated. Jason taking the time to talk me through everything was especially as I am a new home owner who just wants to do everything right.

Highly recommend Jason and his team to take care of your house and will definitely return to them for my future water heater needs.

April H

18:53 01 Aug 24

NC Water Heaters are THE BEST! Water heater went out on the worst possible day and couldn’t get in with power company for almost a week. Dave replied to my request almost immediately, sent me quotes first thing in am, and the amazing Brandon and Jason duo were at my door that afternoon! Very nice, professional, smart team willing to answer all my questions. Great experience!

Jonathan Blackmon

02:04 25 Jul 24

Morris Wilson

17:54 24 Jul 24

Jason and Steven did an outstanding job in installing my new water heater. Very happy with their work

Kevin Franco

22:08 16 Jul 24

Jason and Eric did an amazing job on my Tankless water heater. My wife is no longer mad lol

Shannon Scolnick

14:04 04 Jul 24

Highly highly recommend this company. Jason Tew and Luis were so amazing to talk too. Very educated on what they do! Seriously impressed!

Walter G

19:06 07 Jun 24

Absolutely amazing!
I used this company to remove an old water tank and install a tankless system.
Brandon and Ryan were fantastic, they left the place cleaner than they found it, advised me for next actions to take.
I will absolutely use this company again and would recommend it for anyone.

Robert

17:42 03 Jun 24

A UH

20:31 15 May 24

My water heater failed this morning. I ended up calling NC Heater. Samuel and Ben were sent for the new heater installation. I am really glad that they showed up. Both gentlemen are very courteous and attentive to my problem. They took their time explaining me about general maintenance, warranty and other details associated with the new heater. I would commed NC Heater for hiring talents like Sam and Ben. And I wish both a lot of success in their job.

Josh Ellis

14:49 30 Apr 24

I had a 18 year old water heater that was slowly rusting away. Decided to get it replaced before it got too bad.

NCWaterHeaters had the best price (called 4-5 different places) in the area and was very prompt in sending over a detailed estimate after a short phone call. The team came out the next day and installed my unit within 1.5 hours.

Not much more to say as they made the process simple and a price that couldn't be beat!

James Feuerhelm

14:21 23 Apr 24

Sam and Ryan are great! This was a fast and painless!

Jeff Dunn

14:10 15 Apr 24

Outstanding service from the initial call for an estimate to the install of the new water heater. Sam and Ben had the old unit out and the new unit in and operational in one hour and fifteen minutes. I highly recommend NC Water Heater to anyone needing service or replacement.

Jacqueline Marlett

23:36 04 Apr 24

This morning I awoke to an inch of water on my downstairs floor when my water heater decided it was done. Ben and Sam came to my rescue this afternoon. Not only were they early, (major kudos), but the were kind and friendly. They made me feel at ease even though my house was a mess from trying to clean up water all morning. They kindly explained what they were doing along the way and engaged in conversation that made the time fly by. I know that next time I need plumbing or electrical work they are my first call!
Thank you Sam and Ben for all you did!

Doug George

13:29 03 Apr 24

Can’t say enough great things about NCwaterheaters. From Dave, the owner, who was first to come out and provide a quote personally; spending hours on several visits to discuss various projects. He’s honest, non-pushy, helpful and even recommended another company over himself, that could do something for a better price. Jeremey the carpenter in their home services division is attentive and helpful, and Kayla (admin) is always prompt with quotes and a pleasure scheduling work with. I’ve had them install a new 50-gal water heater, and do various projects (other divisions) and they’ve been a one-stop-shop for me. The stress is eliminated when working with this team! Highly recommend.

Daniel Munnelly

15:46 28 Mar 24

The plumbing repair was completed professionally and meticulously. The tech expertly and efficiently replaced the whole house shut-off and pressure valves. The difference is evident immediately. NCWaterHeaters are the right and best choice for your plumbing repairs. Well done!

Thomas Polizio

14:45 25 Mar 24

Sam and Ben knocked out our new water heater quick and efficient, will be using this company for future projects.

Ronnie Aguilar

19:28 21 Mar 24

I can't say enough good things about Brandon and NC Water Heaters! Today, Brandon and his team came to my house for a hot water heater installation.
First off, Brandon's professionalism was top-notch. From the initial consultation to the actual installation, he was prompt, courteous, and incredibly knowledgeable. He took the time to explain all the options available to me and helped me choose the perfect Rheem Hybrid Hot Water Heater for my home.
The installation process itself was smooth and efficient. Brandon and his crew worked quickly and with precision, ensuring that everything was installed correctly and up to code. They also took the time to clean up thoroughly afterward, leaving no mess behind.
Now, onto the hot water heater itself. I couldn't be happier with my new Rheem Hybrid. Not only does it provide ample hot water for my household's needs, but it's also energy-efficient, which I know will save me money on my utility bills in the long run.
Overall, I couldn't be more satisfied with the service I received from Brandon and NC Water Heaters. If you're in need of a hot water heater installation or any plumbing services, I highly recommend giving them a call. You won't be disappointed!

James Denzer

21:20 07 Mar 24

Free estimate, top of the line products, fast installation, competitive pricing, and an invoice that matched the estimate. Service team friendly, respectful and patient with condo security procedures, and careful to avoid collateral damage when removing and installing 50 gallon water heater from 1100 square foot small space condo.

Steve Matis

19:37 29 Feb 24

Sam and Ben with NC Water Heaters were easy to work with, friendly, and highly professional. They worked diligently until after dark to assure that my new hot water heater was installed to perfection. I am completely satisfied with their competitive price and high quality service, and will definitely use NC Water Heaters in the future for my plumbing and electrical needs!

Jennifer Schwenzer

20:07 13 Feb 24

Jodi Wahba

16:17 10 Feb 24

Quick service on a Saturday morning! Woke up with a broken hot water tank (and learning a lesson of don't store your hockey gear in front of the hot water tank). They were here in less than 2 hours and fixed it before the hockey gear could dry out! The weekend price was completely reasonable, especially when considering having no hot water for 2 days AND having to call off work on Monday to have it done.

Harry Burman

22:46 06 Feb 24

Jason was Very professional and kept me informed of the progress
Also sent pictures of a perfectly done installation
He arrived in time and completed the hot water heater installation swiftly.
I'd strongly recommend.
Thank you

Suhas Patel

19:23 31 Jan 24

Jason and Ryan came out to install a new water heater and recirculating pump, as well as inspect our ejector pump.
They were on time, gave great communication throughout the install, and did an excellent job. The office staff, Dave and Kayla, were great to work with as well in getting the estimate and setting up the install appointment.
I would definitely recommend NC Water Heaters!

Robert Wilson

15:00 26 Jan 24

We highly recommend NCWaterHeaters. They were very responsive, giving an estimated time of arrival, and communicating they were on their way. The technicians Jason Tew and his partner (we didn’t catch his name) were very friendly and courteous (explained and showed us reasons for the issue) and cleaning up upon completion.
Again, very pleased.

mark waite

15:10 25 Jan 24

Jason Tew was excellent. Keep me informed about all of his work. Very knowledgeable. Best plumber we ever had

Robert Marriott

20:09 08 Jan 24

Professional, fast, clean, and responded quickly on a holiday. I would highly recommend them!

Alberta Lui

00:21 03 Jan 24

Jason Tew was great, thorough, and professional!!

Roy Bobley

15:40 29 Dec 23

Jason did a great job and is very personable!

Josh Steinberg

19:07 27 Dec 23

Sandra Harris

21:14 15 Dec 23

Brandon and Jason were on time, very professional and personable!

Jeffrey Bond

21:54 13 Dec 23

Frank Mosono

19:01 11 Dec 23

Jason and Ryan were extremely professional and knowledgeable.

sharron Jennings

22:41 08 Dec 23

Brandon Johnson was punctual, friendly, knowledgeable, courteous, and very professional. He was able to, answer all of my questions. I would highly recommend him.
Thank you!

Natalie Nolan

15:02 03 Dec 23

We discovered our old unit was leaking and they were able to come out same day to replace it. Jason the technician was on time and within 2 hours we had a new water heater. Jason was kind and explained all my questions and how to maintain our unit. So thankful for the quick turn around. Our new water heater (tank) heats way faster than our old one and we get hot water within 30 seconds! Super impressed!

tgc_vbs

22:27 29 Nov 23

Brandon and Ben did a great job today installing a tankless water heater. They were very thorough with the installation and explained some of settings of the unit after job completion.

derek currie

14:35 28 Nov 23

Samuel did a great job flushing our tankless water heater. Very friendly the entire time and showed up during the scheduled time slot. Will definitely be using this company again next year.

Nikki Lynberg

18:01 27 Nov 23

TJ F

15:18 02 Oct 23

Really good experience with these guys replacing my water heater. They really made a normally painful experience into something easy. Everything was taken care of from responding to my inquiry on a Saturday afternoon to am install the following Friday afternoon when I chose to have them install it. Their reps were very knowledgeable and professional, both online and in-person. I'll gladly use their services again when needed. Top notch company!

Brett Dixon

15:43 28 Sep 23

The process of determining the need for a new water heater, and then selection and installation of a new one was smooth and efficient. Communication with staff was good as they promptly responded to my inquiries in a professional manner.

Mike Huck

17:43 20 Jul 23

Jason and Mike arrived on time, and answered all my questions about the new water heater. They were quick and professional. They waited for me to install a new plywood base using my own materials. That made me feel good about the finished installation. I will recommend them to my neighbors.

Marilyn Hernandez

21:13 04 Mar 22

guys did a fantastic job! They were both very friendly. They showed up on time and didn’t stop till finished. Very respectful of my condo and cleaned up after. Thank you so much!

John Roebuck

19:53 18 Feb 22

Did a great job. I would highly recommend if your water heater goes out unexpectedly.

Brittany M

22:39 14 Feb 22

I am extremely impressed with this company. When I needed a new water heater, I contacted at least 7 different plumbers in the area, trying to find someone who performed quality work at a reasonable price. I was informed by a few companies that, due to the location of my water heater (long story), I would need extra construction services, I’d have to downsize my tank, etc. I was ready to accept the whole process was going to be a nightmare and cost a ridiculous amount of money. The professionals at NC Water Heaters were able to get the job done right without excess construction, no downsizing, and at an awesome price.

Most importantly, on the day of service, they had the opportunity to “up-charge” me on an issue that I was clueless about. Instead, they were immediately upfront, honest, and even helped me save money. They were actually looking out for me instead of trying to get an extra dollar.

It’s so valuable in a larger area to find a company and people you can trust. From now on, they are my go-to and I will be recommending them to everyone.

Bill Hatcher

16:29 06 Feb 22

Very quick to respond and schedule replacement. Two men that came to do repairs were very nice and efficient.

Steve Goulet

01:39 06 Jan 22

We just moved to the Triangle and purchased a whole home catalytic carbon water filter and water softener for our new construction home. We were in need of a qualified plumber to install the system. On the first connection with the company, the president, David, called me to discuss the job. He spent a lot of time discussing the job, telling me about the company and listening to my needs. We received a very competitive estimate shortly after that. Other plumbers wanted two to three times more to perform the work. Kayla, the office manager, promptly sent a firm quote and got us on the schedule. Kayla was very responsive coordinating the work and a great representative of the company. NC Water Heaters sent out Jason, the water softener expert, to install my equipment. Jason was on time, knowledgeable and courteous. He did a great job. This was not their equipment and I appreciate their taking the time to install the equipment that I had purchased.

Rarely do you find a small business, especially a home improvement contractor, that runs as efficiently and effectively as NC Water Heaters. I will definitely consider them my new plumber and recommend them to everyone in the Triangle.

Srinivas Chittela

00:45 31 Dec 21

I utilized NCwaterheaters for installation of Rheem tank Water heater. The team was very thorough and professional. Dave especially is very knowledgeable about different water heater tanks and their functionality and history. Dave was also very prompt to answer my questions. I would recommend NCwaterheaters for anyone who is looking for professional tank water heater installation services. Though they offer other services, I didn't use them yet so I cannot comment.

CikKle

17:17 20 Dec 21

Excellent service. I would recommend these guy to anyone

Mike Ciolek

17:55 14 Oct 21

We noticed mold on our wall in our family room. We had no idea why or where the leak was coming from. The tech came out (don't remember his name) and he identified a leak in the copper pipe coming from the water heater in the garage which shares the same wall as that of the family room. He replaced the copper pipe with such ease and didn't charge us an astronomical fee which has typically been our experience with most plumbers. He was very considerate and professional. The experience was so positive we even had NCWaterHeaters come back out to replace the drywall that was rotted as a result of the leak. If you want quality work completed, we highly recommend this company. We're using them again on another project!

Raleigh Water

19:37 15 Sep 21

I work for a restoration company in the Raleigh area. I had these folks uninstall and reinstall a water heater for one of our customers. Both appointments the guys were courteous and professional. Above all else the pricing was extremely reasonable. These folks will be my go to for further business.

How long does a hybrid water heater usually last?

With regular maintenance, hybrid water heaters keep going strong for about 10 to 15 years.

Should I stick with a standard tank or try a hybrid?

Standard tanked water heaters usually cost less upfront but will take more energy (and money) to heat your water. Hybrid systems cost more initially but are some of the most energy efficient systems on the market. We’ll talk through what works best for you.

Do you offer free estimates?

Absolutely! We want you to feel confident before you decide — no pressure, just honest answers.

Are your techs licensed and insured?

Yes, NC Water Heaters is fully licensed and insured so you can trust you’re in good hands. Our technicians carry advanced certifications with all major water heater manufacturers.

We’re budget-friendly, too!

FINANCING OPTIONS

We offer flexible, budget-friendly financing options to make your water heater, plumbing, electrical, or home repair project more manageable. Whether you prefer low monthly payments or deferred interest plans, our team will help you find a solution that fits your needs.

Deferred Interest Financing

Buy now and pay later with no interest if paid in full within the promotional window.

Low Monthly Payment Financing

Spread out the cost of your purchase into affordable payments that fit your budget.

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