Reviews & Testimonials
Reviews & Testimonials
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19:37 29 Feb 24
Sam and Ben with NC Water Heaters were easy to work with, friendly, and highly professional. They worked diligently until after dark to assure that my new hot water heater was installed to perfection. I am completely satisfied with their competitive price and high quality service, and will definitely use NC Water Heaters in the future for my plumbing and electrical needs!
20:07 13 Feb 24
16:17 10 Feb 24
Quick service on a Saturday morning! Woke up with a broken hot water tank (and learning a lesson of don't store your hockey gear in front of the hot water tank). They were here in less than 2 hours and fixed it before the hockey gear could dry out! The weekend price was completely reasonable, especially when considering having no hot water for 2 days AND having to call off work on Monday to have it done.
22:46 06 Feb 24
Jason was Very professional and kept me informed of the progressAlso sent pictures of a perfectly done installationHe arrived in time and completed the hot water heater installation swiftly.I'd strongly recommend.Thank you
19:23 31 Jan 24
Jason and Ryan came out to install a new water heater and recirculating pump, as well as inspect our ejector pump.They were on time, gave great communication throughout the install, and did an excellent job. The office staff, Dave and Kayla, were great to work with as well in getting the estimate and setting up the install appointment.I would definitely recommend NC Water Heaters!
03:45 29 Jan 24
Stay away from these guys can you say rip off artist. First I have a Rheem water heater and it is under warranty by Rheem. So i called Rheem and they sent over NC Water Heater to install a part that they Rheem sent to use to be in replace. So we had someone install our water heater but they used the same vents as before from our old Rheem water heater. So they said we needed the original that came with the system. I said ok just send us a quote for the vent and labor no problem. Big Problem they gave us a quote of $720 for the vents. Seriously that is more for the water heater and vents a new one. Our water heater was a little over $600 and they are asking for $720. I ended up purchasing the vents online for $350 myself. Then $950 for labor which would have been around 30 minutes of work. Plus $50 if we used a credit card to pay. Wow Total for very thing $1,841.18I purchased the new vent for $350 they wanted $720 a Joke plus labor of $950. I paid a certified plumber a lot lot less than that. It is now fixedShop around before you sign up with these guys
15:00 26 Jan 24
We highly recommend NCWaterHeaters. They were very responsive, giving an estimated time of arrival, and communicating they were on their way. The technicians Jason Tew and his partner (we didn’t catch his name) were very friendly and courteous (explained and showed us reasons for the issue) and cleaning up upon completion.Again, very pleased.
15:10 25 Jan 24
Jason Tew was excellent. Keep me informed about all of his work. Very knowledgeable. Best plumber we ever had
20:09 08 Jan 24
Professional, fast, clean, and responded quickly on a holiday. I would highly recommend them!
00:21 03 Jan 24
Jason Tew was great, thorough, and professional!!
15:40 29 Dec 23
Jason did a great job and is very personable!
19:07 27 Dec 23
21:14 15 Dec 23
Brandon and Jason were on time, very professional and personable!
21:54 13 Dec 23
19:01 11 Dec 23
Jason and Ryan were extremely professional and knowledgeable.
22:41 08 Dec 23
Brandon Johnson was punctual, friendly, knowledgeable, courteous, and very professional. He was able to, answer all of my questions. I would highly recommend him.Thank you!
15:02 03 Dec 23
We discovered our old unit was leaking and they were able to come out same day to replace it. Jason the technician was on time and within 2 hours we had a new water heater. Jason was kind and explained all my questions and how to maintain our unit. So thankful for the quick turn around. Our new water heater (tank) heats way faster than our old one and we get hot water within 30 seconds! Super impressed!
22:27 29 Nov 23
Brandon and Ben did a great job today installing a tankless water heater. They were very thorough with the installation and explained some of settings of the unit after job completion.
14:35 28 Nov 23
Samuel did a great job flushing our tankless water heater. Very friendly the entire time and showed up during the scheduled time slot. Will definitely be using this company again next year.
18:01 27 Nov 23
15:18 02 Oct 23
Really good experience with these guys replacing my water heater. They really made a normally painful experience into something easy. Everything was taken care of from responding to my inquiry on a Saturday afternoon to am install the following Friday afternoon when I chose to have them install it. Their reps were very knowledgeable and professional, both online and in-person. I'll gladly use their services again when needed. Top notch company!
15:43 28 Sep 23
The process of determining the need for a new water heater, and then selection and installation of a new one was smooth and efficient. Communication with staff was good as they promptly responded to my inquiries in a professional manner.
17:43 20 Jul 23
Jason and Mike arrived on time, and answered all my questions about the new water heater. They were quick and professional. They waited for me to install a new plywood base using my own materials. That made me feel good about the finished installation. I will recommend them to my neighbors.
21:13 04 Mar 22
guys did a fantastic job! They were both very friendly. They showed up on time and didn’t stop till finished. Very respectful of my condo and cleaned up after. Thank you so much!
19:53 18 Feb 22
Did a great job. I would highly recommend if your water heater goes out unexpectedly.
22:39 14 Feb 22
I am extremely impressed with this company. When I needed a new water heater, I contacted at least 7 different plumbers in the area, trying to find someone who performed quality work at a reasonable price. I was informed by a few companies that, due to the location of my water heater (long story), I would need extra construction services, I’d have to downsize my tank, etc. I was ready to accept the whole process was going to be a nightmare and cost a ridiculous amount of money. The professionals at NC Water Heaters were able to get the job done right without excess construction, no downsizing, and at an awesome price.Most importantly, on the day of service, they had the opportunity to “up-charge” me on an issue that I was clueless about. Instead, they were immediately upfront, honest, and even helped me save money. They were actually looking out for me instead of trying to get an extra dollar.It’s so valuable in a larger area to find a company and people you can trust. From now on, they are my go-to and I will be recommending them to everyone.
16:29 06 Feb 22
Very quick to respond and schedule replacement. Two men that came to do repairs were very nice and efficient.
01:39 06 Jan 22
We just moved to the Triangle and purchased a whole home catalytic carbon water filter and water softener for our new construction home. We were in need of a qualified plumber to install the system. On the first connection with the company, the president, David, called me to discuss the job. He spent a lot of time discussing the job, telling me about the company and listening to my needs. We received a very competitive estimate shortly after that. Other plumbers wanted two to three times more to perform the work. Kayla, the office manager, promptly sent a firm quote and got us on the schedule. Kayla was very responsive coordinating the work and a great representative of the company. NC Water Heaters sent out Jason, the water softener expert, to install my equipment. Jason was on time, knowledgeable and courteous. He did a great job. This was not their equipment and I appreciate their taking the time to install the equipment that I had purchased.Rarely do you find a small business, especially a home improvement contractor, that runs as efficiently and effectively as NC Water Heaters. I will definitely consider them my new plumber and recommend them to everyone in the Triangle.
00:45 31 Dec 21
I utilized NCwaterheaters for installation of Rheem tank Water heater. The team was very thorough and professional. Dave especially is very knowledgeable about different water heater tanks and their functionality and history. Dave was also very prompt to answer my questions. I would recommend NCwaterheaters for anyone who is looking for professional tank water heater installation services. Though they offer other services, I didn't use them yet so I cannot comment.
17:17 20 Dec 21
Excellent service. I would recommend these guy to anyone
17:55 14 Oct 21
We noticed mold on our wall in our family room. We had no idea why or where the leak was coming from. The tech came out (don't remember his name) and he identified a leak in the copper pipe coming from the water heater in the garage which shares the same wall as that of the family room. He replaced the copper pipe with such ease and didn't charge us an astronomical fee which has typically been our experience with most plumbers. He was very considerate and professional. The experience was so positive we even had NCWaterHeaters come back out to replace the drywall that was rotted as a result of the leak. If you want quality work completed, we highly recommend this company. We're using them again on another project!
19:37 15 Sep 21
I work for a restoration company in the Raleigh area. I had these folks uninstall and reinstall a water heater for one of our customers. Both appointments the guys were courteous and professional. Above all else the pricing was extremely reasonable. These folks will be my go to for further business.