Reviews & Testimonials

Reviews & Testimonials

NC Water Heaters
4.9
Based on 326 reviews
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Walter G
Walter G
19:06 07 Jun 24
Absolutely amazing!I used this company to remove an old water tank and install a tankless system.Brandon and Ryan were fantastic, they left the place cleaner than they found it, advised me for next actions to take.I will absolutely use this company again and would recommend it for anyone.
Robert
Robert
17:42 03 Jun 24
A UH
A UH
20:31 15 May 24
My water heater failed this morning. I ended up calling NC Heater. Samuel and Ben were sent for the new heater installation. I am really glad that they showed up. Both gentlemen are very courteous and attentive to my problem. They took their time explaining me about general maintenance, warranty and other details associated with the new heater. I would commed NC Heater for hiring talents like Sam and Ben. And I wish both a lot of success in their job.
Josh Ellis
Josh Ellis
14:49 30 Apr 24
I had a 18 year old water heater that was slowly rusting away. Decided to get it replaced before it got too bad.NCWaterHeaters had the best price (called 4-5 different places) in the area and was very prompt in sending over a detailed estimate after a short phone call. The team came out the next day and installed my unit within 1.5 hours.Not much more to say as they made the process simple and a price that couldn't be beat!
James Feuerhelm
James Feuerhelm
14:21 23 Apr 24
Sam and Ryan are great! This was a fast and painless!
Jeff Dunn
Jeff Dunn
14:10 15 Apr 24
Outstanding service from the initial call for an estimate to the install of the new water heater. Sam and Ben had the old unit out and the new unit in and operational in one hour and fifteen minutes. I highly recommend NC Water Heater to anyone needing service or replacement.
Jacqueline Marlett
Jacqueline Marlett
23:36 04 Apr 24
This morning I awoke to an inch of water on my downstairs floor when my water heater decided it was done. Ben and Sam came to my rescue this afternoon. Not only were they early, (major kudos), but the were kind and friendly. They made me feel at ease even though my house was a mess from trying to clean up water all morning. They kindly explained what they were doing along the way and engaged in conversation that made the time fly by. I know that next time I need plumbing or electrical work they are my first call!Thank you Sam and Ben for all you did!
Doug George
Doug George
13:29 03 Apr 24
Can’t say enough great things about NCwaterheaters. From Dave, the owner, who was first to come out and provide a quote personally; spending hours on several visits to discuss various projects. He’s honest, non-pushy, helpful and even recommended another company over himself, that could do something for a better price. Jeremey the carpenter in their home services division is attentive and helpful, and Kayla (admin) is always prompt with quotes and a pleasure scheduling work with. I’ve had them install a new 50-gal water heater, and do various projects (other divisions) and they’ve been a one-stop-shop for me. The stress is eliminated when working with this team! Highly recommend.
Daniel Munnelly
Daniel Munnelly
15:46 28 Mar 24
The plumbing repair was completed professionally and meticulously. The tech expertly and efficiently replaced the whole house shut-off and pressure valves. The difference is evident immediately. NCWaterHeaters are the right and best choice for your plumbing repairs. Well done!
Thomas Polizio
Thomas Polizio
14:45 25 Mar 24
Sam and Ben knocked out our new water heater quick and efficient, will be using this company for future projects.
Ronnie Aguilar
Ronnie Aguilar
19:28 21 Mar 24
I can't say enough good things about Brandon and NC Water Heaters! Today, Brandon and his team came to my house for a hot water heater installation.First off, Brandon's professionalism was top-notch. From the initial consultation to the actual installation, he was prompt, courteous, and incredibly knowledgeable. He took the time to explain all the options available to me and helped me choose the perfect Rheem Hybrid Hot Water Heater for my home.The installation process itself was smooth and efficient. Brandon and his crew worked quickly and with precision, ensuring that everything was installed correctly and up to code. They also took the time to clean up thoroughly afterward, leaving no mess behind.Now, onto the hot water heater itself. I couldn't be happier with my new Rheem Hybrid. Not only does it provide ample hot water for my household's needs, but it's also energy-efficient, which I know will save me money on my utility bills in the long run.Overall, I couldn't be more satisfied with the service I received from Brandon and NC Water Heaters. If you're in need of a hot water heater installation or any plumbing services, I highly recommend giving them a call. You won't be disappointed!
James Denzer
James Denzer
21:20 07 Mar 24
Free estimate, top of the line products, fast installation, competitive pricing, and an invoice that matched the estimate. Service team friendly, respectful and patient with condo security procedures, and careful to avoid collateral damage when removing and installing 50 gallon water heater from 1100 square foot small space condo.
Steve Matis
Steve Matis
19:37 29 Feb 24
Sam and Ben with NC Water Heaters were easy to work with, friendly, and highly professional. They worked diligently until after dark to assure that my new hot water heater was installed to perfection. I am completely satisfied with their competitive price and high quality service, and will definitely use NC Water Heaters in the future for my plumbing and electrical needs!
Jennifer Schwenzer
Jennifer Schwenzer
20:07 13 Feb 24
Jodi Wahba
Jodi Wahba
16:17 10 Feb 24
Quick service on a Saturday morning! Woke up with a broken hot water tank (and learning a lesson of don't store your hockey gear in front of the hot water tank). They were here in less than 2 hours and fixed it before the hockey gear could dry out! The weekend price was completely reasonable, especially when considering having no hot water for 2 days AND having to call off work on Monday to have it done.
Harry Burman
Harry Burman
22:46 06 Feb 24
Jason was Very professional and kept me informed of the progressAlso sent pictures of a perfectly done installationHe arrived in time and completed the hot water heater installation swiftly.I'd strongly recommend.Thank you
Suhas Patel
Suhas Patel
19:23 31 Jan 24
Jason and Ryan came out to install a new water heater and recirculating pump, as well as inspect our ejector pump.They were on time, gave great communication throughout the install, and did an excellent job. The office staff, Dave and Kayla, were great to work with as well in getting the estimate and setting up the install appointment.I would definitely recommend NC Water Heaters!
G Fam
G Fam
03:45 29 Jan 24
Stay away from these guys can you say rip off artist. First I have a Rheem water heater and it is under warranty by Rheem. So i called Rheem and they sent over NC Water Heater to install a part that they Rheem sent to use to be in replace. So we had someone install our water heater but they used the same vents as before from our old Rheem water heater. So they said we needed the original that came with the system. I said ok just send us a quote for the vent and labor no problem. Big Problem they gave us a quote of $720 for the vents. Seriously that is more for the water heater and vents a new one. Our water heater was a little over $600 and they are asking for $720. I ended up purchasing the vents online for $350 myself. Then $950 for labor which would have been around 30 minutes of work. Plus $50 if we used a credit card to pay. Wow Total for very thing $1,841.18I purchased the new vent for $350 they wanted $720 a Joke plus labor of $950. I paid a certified plumber a lot lot less than that. It is now fixedShop around before you sign up with these guys
Robert Wilson
Robert Wilson
15:00 26 Jan 24
We highly recommend NCWaterHeaters. They were very responsive, giving an estimated time of arrival, and communicating they were on their way. The technicians Jason Tew and his partner (we didn’t catch his name) were very friendly and courteous (explained and showed us reasons for the issue) and cleaning up upon completion.Again, very pleased.
mark waite
mark waite
15:10 25 Jan 24
Jason Tew was excellent. Keep me informed about all of his work. Very knowledgeable. Best plumber we ever had
Robert Marriott
Robert Marriott
20:09 08 Jan 24
Professional, fast, clean, and responded quickly on a holiday. I would highly recommend them!
Alberta Lui
Alberta Lui
00:21 03 Jan 24
Jason Tew was great, thorough, and professional!!
Roy Bobley
Roy Bobley
15:40 29 Dec 23
Jason did a great job and is very personable!
Josh Steinberg
Josh Steinberg
19:07 27 Dec 23
Sandra Harris
Sandra Harris
21:14 15 Dec 23
Brandon and Jason were on time, very professional and personable!
Jeffrey Bond
Jeffrey Bond
21:54 13 Dec 23
Frank Mosono
Frank Mosono
19:01 11 Dec 23
Jason and Ryan were extremely professional and knowledgeable.
sharron Jennings
sharron Jennings
22:41 08 Dec 23
Brandon Johnson was punctual, friendly, knowledgeable, courteous, and very professional. He was able to, answer all of my questions. I would highly recommend him.Thank you!
Natalie Nolan
Natalie Nolan
15:02 03 Dec 23
We discovered our old unit was leaking and they were able to come out same day to replace it. Jason the technician was on time and within 2 hours we had a new water heater. Jason was kind and explained all my questions and how to maintain our unit. So thankful for the quick turn around. Our new water heater (tank) heats way faster than our old one and we get hot water within 30 seconds! Super impressed!
tgc_vbs
tgc_vbs
22:27 29 Nov 23
Brandon and Ben did a great job today installing a tankless water heater. They were very thorough with the installation and explained some of settings of the unit after job completion.
derek currie
derek currie
14:35 28 Nov 23
Samuel did a great job flushing our tankless water heater. Very friendly the entire time and showed up during the scheduled time slot. Will definitely be using this company again next year.
Nikki Lynberg
Nikki Lynberg
18:01 27 Nov 23
TJ F
TJ F
15:18 02 Oct 23
Really good experience with these guys replacing my water heater. They really made a normally painful experience into something easy. Everything was taken care of from responding to my inquiry on a Saturday afternoon to am install the following Friday afternoon when I chose to have them install it. Their reps were very knowledgeable and professional, both online and in-person. I'll gladly use their services again when needed. Top notch company!
Brett Dixon
Brett Dixon
15:43 28 Sep 23
The process of determining the need for a new water heater, and then selection and installation of a new one was smooth and efficient. Communication with staff was good as they promptly responded to my inquiries in a professional manner.
Mike Huck
Mike Huck
17:43 20 Jul 23
Jason and Mike arrived on time, and answered all my questions about the new water heater. They were quick and professional. They waited for me to install a new plywood base using my own materials. That made me feel good about the finished installation. I will recommend them to my neighbors.
Marilyn Hernandez
Marilyn Hernandez
21:13 04 Mar 22
guys did a fantastic job! They were both very friendly. They showed up on time and didn’t stop till finished. Very respectful of my condo and cleaned up after. Thank you so much!
John Roebuck
John Roebuck
19:53 18 Feb 22
Did a great job. I would highly recommend if your water heater goes out unexpectedly.
Brittany M
Brittany M
22:39 14 Feb 22
I am extremely impressed with this company. When I needed a new water heater, I contacted at least 7 different plumbers in the area, trying to find someone who performed quality work at a reasonable price. I was informed by a few companies that, due to the location of my water heater (long story), I would need extra construction services, I’d have to downsize my tank, etc. I was ready to accept the whole process was going to be a nightmare and cost a ridiculous amount of money. The professionals at NC Water Heaters were able to get the job done right without excess construction, no downsizing, and at an awesome price.Most importantly, on the day of service, they had the opportunity to “up-charge” me on an issue that I was clueless about. Instead, they were immediately upfront, honest, and even helped me save money. They were actually looking out for me instead of trying to get an extra dollar.It’s so valuable in a larger area to find a company and people you can trust. From now on, they are my go-to and I will be recommending them to everyone.
Bill Hatcher
Bill Hatcher
16:29 06 Feb 22
Very quick to respond and schedule replacement. Two men that came to do repairs were very nice and efficient.
Steve Goulet
Steve Goulet
01:39 06 Jan 22
We just moved to the Triangle and purchased a whole home catalytic carbon water filter and water softener for our new construction home. We were in need of a qualified plumber to install the system. On the first connection with the company, the president, David, called me to discuss the job. He spent a lot of time discussing the job, telling me about the company and listening to my needs. We received a very competitive estimate shortly after that. Other plumbers wanted two to three times more to perform the work. Kayla, the office manager, promptly sent a firm quote and got us on the schedule. Kayla was very responsive coordinating the work and a great representative of the company. NC Water Heaters sent out Jason, the water softener expert, to install my equipment. Jason was on time, knowledgeable and courteous. He did a great job. This was not their equipment and I appreciate their taking the time to install the equipment that I had purchased.Rarely do you find a small business, especially a home improvement contractor, that runs as efficiently and effectively as NC Water Heaters. I will definitely consider them my new plumber and recommend them to everyone in the Triangle.
Srinivas Chittela
Srinivas Chittela
00:45 31 Dec 21
I utilized NCwaterheaters for installation of Rheem tank Water heater. The team was very thorough and professional. Dave especially is very knowledgeable about different water heater tanks and their functionality and history. Dave was also very prompt to answer my questions. I would recommend NCwaterheaters for anyone who is looking for professional tank water heater installation services. Though they offer other services, I didn't use them yet so I cannot comment.
CikKle
CikKle
17:17 20 Dec 21
Excellent service. I would recommend these guy to anyone
Mike Ciolek
Mike Ciolek
17:55 14 Oct 21
We noticed mold on our wall in our family room. We had no idea why or where the leak was coming from. The tech came out (don't remember his name) and he identified a leak in the copper pipe coming from the water heater in the garage which shares the same wall as that of the family room. He replaced the copper pipe with such ease and didn't charge us an astronomical fee which has typically been our experience with most plumbers. He was very considerate and professional. The experience was so positive we even had NCWaterHeaters come back out to replace the drywall that was rotted as a result of the leak. If you want quality work completed, we highly recommend this company. We're using them again on another project!
Raleigh Water
Raleigh Water
19:37 15 Sep 21
I work for a restoration company in the Raleigh area. I had these folks uninstall and reinstall a water heater for one of our customers. Both appointments the guys were courteous and professional. Above all else the pricing was extremely reasonable. These folks will be my go to for further business.
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